Voicescape breaks down the behavioural science to deliver a unique thought leadership paper which answers how your organisation can target and tailor interventions to influence tenant behaviour and outcomes.

You will learn about:

  • Behavioural insights and repayment agreements
  • The 3 factors for maintaining the agreement commitment
  • The importance of the landlord-tenant relationship
  • Post-agreement: building on the success

Who should read:

  • Housing Director
  • Customer Experience Director
  • Head of Income
  • Operations Director
  • Income Team Manager and Officer
  • Head of Neighborhoods
  • Tenant Engagement
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