Helping public service organisations connect with their communities

Outbound calls are time-intensive and unproductive. Build trust through technology so customers reach out to you.

By investing in customer relationships, you can better understand their challenges and find solutions that best suit their needs.

Automating manual processes gives your team back valuable time to engage effectively with more of their caseload.

Ingest and analyse all your resident data and identify risks

Intelligently route interventions where cases can be handled automatically

Drive optimal engagement with every resident, every time!

Engage tenants who due are gas and electrical safety visits, appointments and inspections and drive up compliance visit bookings by 250%.

Easily refer back to a comprehensive audit trail that outlines each engagement attempt

Remove the cost of sending letters to book, confirm and reschedule appointments and reduce ‘no-access’ visits.

Collate feedback and use it to make decisions that make a noticeable difference to tenants.

Send instant surveys, set targets and track KPIs so you know exactly how your tenants think you’re performing.

Give your customer service team resources and time back to focus their efforts where it really matters.

Easily identify the people who are most in need of support and allocate your resources accordingly.

There’s no need for residents to wait by the phone for a daily call. Give them the freedom to choose how and when to be contacted.

This freedom will lead to more sustainable, positive relationships with residents, making future engagements quick and painless.