Want to know how social housing providers should be approaching tenant arrears in a post-Covid world?
Voicescape breaks down the behavioural science to deliver a unique thought leadership paper which answers how your organisation can target and tailor interventions to influence tenant behaviour and outcomes.
You will learn about:
- Behavioural insights and repayment agreements
- The 3 factors for maintaining the agreement commitment
- The importance of the landlord-tenant relationship
- Post-agreement: building on the success
Who should read:
- Housing Director
- Customer Experience Director
- Head of Income
- Operations Director
- Income Team Manager and Officer
- Head of Neighborhoods
- Tenant Engagement
