Discover the future of Council Tax collection

Further spending increases required to deal with the pandemic, combined with unstable income streams, is putting council finances under strain. But while the monetary impact of COVID-19 is clear, there are also implications for the community at large as well as colleague productivity, morale and wellbeing. This all points to one thing: the urgent need for new ways of working that get results whilst protecting mental health. In this whitepaper, we explore why today’s Revenues & Benefits service needs to be built around the concept of empowering engagement – that is, empowering teams to secure engagement with residents and empowering residents to achieve a sustainable resolution. Publish date: 3rd November, 2021