Venue: Ibis Southwark, 43-47 Southwark Bridge Rd, London SE1 9HH

Agenda for the day...

09:00 – 10:00: Welcome and networking

Coffee, Tea, Pastries

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10:00 – 10:45: Matthew Ostler, Head of Income, Hyde Group – “Why Hyde adopted a Machine Learning approach to Income Collection” (inc Q&A)

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10:45 – 11:30: Voicescape Lewis Murray and Peter Hudson– An introduction to AI, ML and Behavioral Insights for Income Collection (inc Q&A)

~ comfort break ~

11:50 – 12:35: Chris Marshall, Head of Housing Services, Thirteen – “How has Caseload Manager improved processes, performance, morale at Thirteen (inc Q&A)

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12:35 onwards: Lunch and networking