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We carried out research with 500 social housing tenants in England, and over a third are dissatisfied with the service provided by their social landlord. This is having a huge impact on overall satisfaction rates, tenant engagement and much more. 

Using original qualitative and quantitative research commissioned by Voicescape, this new whitepaper will look at the role that customer satisfaction plays in sustainable tenancies. Insights and strategic advice will be provided to help social landlords improve customer satisfaction, across multiple touchpoints, in turn nurturing their tenant-landlord relationships. 

You will learn about:

  • The impact of tenant satisfaction measures on engagement 
  • The key factors impacting tenant satisfaction
  • The importance of landlord-tenant relationships
  • Tenancies as dynamic systems 
  • A holistic approach to measuring satisfaction
  • Where the sector should be aiming
  • How Onward Homes and Jigsaw are approaching tenant satisfaction
  • And more!

Who should read this Whitepaper:

  • Chief Executives
  • Housing Directors
  • Customer Experience Directors
  • Operations Directors
  • Heads of Income
  • Heads of Neighborhoods
  • Tenant Engagement Managers

To get your copy, simply fill in the form on the right hand side.